STAFF TRAINING: Our phonelines and webchat will be closed until midday on Thursday 8 May due to staff training. You can still contact us online, but please only call us during this time if you have an emergency.

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Home > My home > My agreement > Tenancy information

Tenancy information

Find out about your tenancy, how to get permission from us to do things in your home like making alterations, keeping pets or running a business, moving home or ending your agreement with us.

Repairs

We look after the structure and exterior of rented homes and carry out repairs and planned maintenance to ensure your home remains in excellent condition. You also have responsibility for some repairs.

Paying rent and service charges

You need to pay rent and service charges in full and on time as described in your agreement. There are a number of ways to pay.

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