Bank holiday: We are closed on Friday 29 March and Monday 1 April for the bank holiday weekend. We hope you enjoy the long weekend, but in case of emergencies please call our out-of-hours service on 01993 890000.

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Home > My home > My agreement > Tenancy information

Tenancy information

Find out about your tenancy, how to get permission from us to do things in your home like making alterations, keeping pets or running a business, moving home or ending your agreement with us.


We look after the structure and exterior of rented homes and carry out repairs and planned maintenance to ensure your home remains in excellent condition. You also have responsibility for some repairs.

Paying rent and service charges

You need to pay rent and service charges in full and on time as described in your agreement. There are a number of ways to pay.

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