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If you have an emergency repair, please call 01993 890000
If you need to request a repair or permission from us for something to do with your home, report anti-social behaviour, update your contact details or simply want to get in touch, you can use our online forms. If you can't find what you're looking for, you can use our live chat service to speak to one of our advisors.
Phone: 01993 890000
Our phonelines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.
You can chat with one of our customer advisors online between 9am and 5pm, Monday to Thursday; and 9am and 4.30pm on Fridays.
If you feel we have done something well, got something wrong or provided a poor service, please tell us. If we have made a mistake, we want to have the opportunity to put things right. You can give us your feedback online, by phone, email, social media, by letter or in person.Complain or give feedback
We expect our staff to be treated with courtesy and respect and will not tolerate unreasonable behaviour.Unreasonable customer behaviour