If you have an emergency repair, please call 01993 890000

Contact us

If you need to request a repair or permission from us for something to do with your home, report anti-social behaviour, update your contact details or simply want to get in touch, you can use our online forms. If you can't find what you're looking for, you can use our live chat service to speak to one of our advisors.

Request a routine repair

Ask for permission

Report anti-social behaviour

Update contact details

Why are you contacting us? *

Rent payment concern

To ask a question

To make a complaint

To cancel an appointment

To give feedback

To request assistance

Full name *

Full address (including postcode) *

Email *

Telephone *

Customer account number (if known)

Message

Please provide any photos to help us assess the issue and decide on the best way forward.

Consent for storing submitted data *

Yes, I give permission to store and process my data

Call us

Phone: 01993 890000

Our phonelines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

Email us

Email: contact@cottsway.co.uk

Live chat

You can chat with one of our customer advisors online between 9am and 5pm, Monday to Thursday; and 9am and 4.30pm on Fridays.

Start live chat

Complaints and feedback

If you feel we have done something well, got something wrong or provided a poor service, please tell us. If we have made a mistake, we want to have the opportunity to put things right. You can give us your feedback online, by phone, email, social media, by letter or in person.

Complain or give feedback

Unreasonable behaviour

We expect our staff to be treated with courtesy and respect and will not tolerate unreasonable behaviour.

Unreasonable customer behaviour