Work for us! We’re recruiting for two new part-time posts so we can help more customers - a Pre-tenancy support officer and a Tenancy support and sustainment officer. Applications close on Monday 17 June. Find out more

Google Translate




Text size





Cottsway's logo Home

Home > Contact us

If you have an emergency repair, please call 01993 890000

Contact us

If you need to request a repair or permission from us for something to do with your home, report anti-social behaviour, update your contact details or simply want to get in touch, you can use our online forms. If you can't find what you're looking for, you can use our live chat service to speak to one of our advisors.

Why are you contacting us? *

Call us

Phone: 01993 890000

Our phonelines are open Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 5pm.

Email us

Live chat

You can chat with one of our customer advisors online between 9am and 5pm, Monday to Thursday; and 9am and 4.30pm on Fridays.

Complaints and feedback

If you feel we have done something well, got something wrong or provided a poor service, please tell us. If we have made a mistake, we want to have the opportunity to put things right. You can give us your feedback online, by phone, email, social media, by letter or in person.

Complain or give feedback

Unreasonable behaviour

We expect our staff to be treated with courtesy and respect and will not tolerate unreasonable behaviour.

Unreasonable customer behaviour

Chat with us