Bank holiday: We are closed on Monday 6 May for the bank holiday weekend. We hope you enjoy the long weekend, but in case of emergencies please call our out-of-hours service on 01993 890000.

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Terms of use

These terms of use (together with the links referred to in them) tell you the terms on which you may make use of this website. Please read them carefully.

By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

This website is operated by Cottsway Housing Association Limited (we, us or our). We are a registered society incorporated in England (under registered number 30651R).  Our registered address is at Cottsway House, Heynes Place, Avenue Two, Witney, Oxfordshire, OX28 4YG.

Cottsway is committed to ensuring that your privacy is protected and that any information we have about you is kept secure.

Our privacy notice sets out how we use and protect information that you give us and gives an overview of how we collect, use and store your personal data.

See: Protecting your privacy

Changes to the terms

We may revise the terms by amending this webpage. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our website

We may update our website from time to time and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Unless explicitly stated, any new features on the website, including but not limited to the release of new services or resources shall be subject to these terms.

We reserve the right to alter, suspend or discontinue any aspect of this website or the services provided through it. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.

Consultation boards and your contributions to the website

The consultation boards are provided for consultation purposes only. Your views and opinions may differ from ours and from those expressed by other users. You must not use the consultation boards to display any material or comment which is:

  • in violation of any relevant law or which incites or encourages the violation of any law
  • racist, sexist, homophobic, pornographic, obscene, or vulgar
  • defamatory of any person, entity or organisation
  • abusive, threatening or otherwise likely to be harmful to any person
  • infringing of the rights (including the intellectual property rights) of any person
  • related to the conduct of a business; or
  • unpleasant and/or offensive in our opinion

By submitting information to this website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, non-revocable and transferable licence to use, distribute, adapt, modify, display, and reproduce such information in any and all media in any manner in whole or in part without any duty to account to you.

We reserve the right to edit or delete any information submitted to the website, including without limitation any message which, in our opinion, breaks the rules set out above.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to suspend or delete your account, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, please contact us

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print and download extracts, of any page from our website for your personal use. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

The content on our website is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied that the content on our website is accurate, complete or up to date.

Nothing in these terms limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our website;
  • use of or reliance on any content displayed on our website;
  • loss of business or sales;
  • loss of data;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • wasted management or office time; or
  • any indirect or consequential loss or damage of any type.

We assume no responsibility for the content of other websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our Site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Third party links and resources in our website

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing another website via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Linking to our website

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You must not establish a link to our website in any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our website other than that set out above, please contact us

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Each party agrees that the Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these terms or their validity or enforceability

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