Bank holiday: We are closed on Monday 6 May for the bank holiday weekend. We hope you enjoy the long weekend, but in case of emergencies please call our out-of-hours service on 01993 890000.

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My Cottsway 

Use our customer portal to pay and check your rent online, request some routine repairs and check details of repairs you have previously asked for, update your details and more. Manage your tenancy conveniently, at a time that suits you.

If you have a smartphone, you can download the My Cottsway app via the links below:

Please note, the app is not available for use on a tablet – please use the website instead.

Once registered, you can use My Cottsway to:

  • Request some routine repairs and view previously requested repairs (tenants only) *
  • Make a payment securely with your credit or debit card - you can also save your card details for speedier future payments via the portal.
  • View your rent balance, transaction history and any other charges.
  • Set up a new Direct Debit.
  • Download your statements (this service is not yet available via the app).
  • Update your contact details.

*You can now request some of the most commonly-asked-for routine repairs via My Cottsway. This includes things like dripping taps, draughty windows/doors and lighting issues, among others. If you need to request a routine repair, check to see if you can do this via My Cottsway and please bear with us as we work to extend and improve this service. If you cannot request the repair you need via the portal, please see Repairs and maintenance

You can create an account if you are a Cottsway tenant, shared owner or rent a garage from us:

To register, you will need your:

  • Agreement reference - if you do not know this, please complete the form below or contact us
  • Date of birth
  • Postcode
  • Email address – please note, we need to have an email address on our records before you can register for My Cottsway.

What happens next

  1. Once you have added your details and selected register, you will be asked to login.
  2. A ‘Two factor code’ will then be emailed to you to type in.
  3. You will then be emailed a ‘Portal verification code’ to verify your email address, please type this in.
  4. Once you have verified account, you will remain logged in to your My Cottsway account until you log out.
  5. Moving forward, you will only need to enter a ‘Two factor code’ if you need to re-login.

If it is not in your inbox, please check your junk or spam folder.


  • You may have registered for My Cottsway using a different email to that on our records, so please check any other email inboxes you may have; or
  • Your email provider may have blocked the email, so please check your spam folder.

If you cannot find the verification email, please call 01993 890000, use our live chat during office hours or complete our online form below so we can help.

To reset your password, click on the 'Forgot password’ link on My Cottsway

For the purpose of the ‘Data Protection Act 2018 incorporating the UK General Data Protection Regulation (UK GDPR), the data controller of the personal information recorded in the My Cottsway portal is Cottsway Housing Association Limited.

Your personal information will be used and stored for the purpose of providing you with the My Cottsway service. The legal basis for processing personal data for this purpose is our legitimate interest in providing you with the My Cottsway service.

For more information on how we process data please see Protecting your privacy

If you have any issues regarding the processing of your personal data, please contact us

If you are having problems registering or logging in to My Cottsway, please call 01993 890000 or use live chat (during office hours), or complete this form and a member of our team will be in touch.

If you need to pay your rent, you can use our automated payment line on 01993 890000 until we get you up and running.

Help to use My Cottsway

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