DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Cookie policy

Website cookies reviewed: 26 July 2021
My Cottsway customer portal cookies reviewed: 5 October 2021

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Necessary cookies: required for the operation of our site eg, cookies that enable a visitor to log into secure areas of our site, use a shopping cart or make use of e-billing services.
  • Performance cookies: to recognise and count the number of visitors to our site and to see how they move around when using it. This helps us to improve the way our site works eg, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: to recognise you when a visitor returns to our site. This enables us to personalise our content, greet by name and remember a visitor’s preferences eg, a choice of language or region.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Website cookies

  • __AntiXsrfToken (necessary)
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    This cookie is used to prevent cross-site request forgery (often abbreviated as CSRF) attacks of the website. CSRF attacks exploit the trust that a site has in a user's browser.

  • ASP.NET_SessionId (necessary)
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    General purpose platform session cookie used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

  • __cfduid (necessary)
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    The cookie helps Cloudflare detect malicious visitors to websites and minimises blocking legitimate users. It may be placed on your device to identify individual users behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features.

  • CookieControl (necessary)
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    Used by the cookie tool to retain information on which cookie you have accepted or refused. 

  • _ga and _gid (performance)
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    These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.cookies.

    _ga cookies expire in 2 years and _gid in 24 hours.

  • intelecomchat_<customerKey> (functionality)
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    This cookie is used on our Live Chat. It is valid for 2 hours and contains request details that support our web users to switch between pages on the website, without losing relevant chat information.

  • NID/CONSENT (performance)
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    Contain a unique ID to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page and whether you want to have Google’s SafeSearch filter turned on.

    Each NID cookie expires 6 months from a user’s last use.

  • prodo_page_alert_* (necessary)
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    Remembers if the user has already been shown, and has dismissed, the notification alert banner (when switched on) displayed at the top of the page upon first visiting the site.

  • __RequestVerificationToken (necessary)
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    This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as cross-site request forgery. It holds no information about the user and is destroyed on closing the browser.

  • SID/HID (performance)
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    Cookies called ‘SID’ and ‘HSID’ contain digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of these cookies allows us to block many types of attack, such as attempts to steal the content of forms submitted in Google services.

    The following cookies fall under this category:

    • All __Secure-* cookies
    • SIDCC
    • APISID
    • SID
    • HSID
    • SSID
  • system_Date_Format (functionality)
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    This cookie ensures that the date format used by the visitor is the same as the format used by the server.

My Cottsway customer portal cookies

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