DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Together with Tenants - early adopter logo

Together with Tenants

We’re committed to strengthening the relationship we have with our customers, that’s why we’ve signed up to the National Housing Federation’s Together with Tenants charter. 

The National Housing Federation is the voice of housing associations in England.

Their Together with Tenants Charter aims to strengthen the relationship between customers and landlords by providing a framework to help us get our services right and make sure we’re held accountable.

By signing up we have committed to:

  • A new and specific requirement in our Code of Governance for our Board to be accountable to our customers.
  • A new Charter that sets out what our customers can expect from us as their landlord.
  • Customer oversight of progress against the Charter.
  • Giving our customers a stronger collective voice with the Regulator for Social Housing.

Our self-assessment

Working with our customer Scrutiny Group, we carried out a self-assessment to see how well we perform against the Charter and where we need to improve. But we'd like to know what you, our customers think too. Share your views and you could WIN a £25 voucher:

We’re also planning to run some workshops on our private customer Facebook group, so sign up now if you’d like to get involved:

For more information

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