Cottsway staff helping someone over the phone

Contact us

You can request a routine repair, report issues or apply for permission using our do it online page. If you still need to contact us with a general query, feedback or a complaint, please complete our contact us form.

We are here to help:

Live chat
  • Live chat
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    You can chat with one of our customer advisors online between:

    • 9am and 5pm, Monday to Thursday; and
    • 9am and 4.30pm on Fridays.

    If you’re a Cottsway customer, we will ask you for some of your date of birth and customer information (eg. rent account number) to verify your identity, so please have details to hand, otherwise we may not be able to answer your query.

    Look out for the 'live chat' button in the bottom right of your screen.

    Please be aware:

    • It may take a few minutes to connect to an advisor during peak times.
    • Live chat is not available on public holidays.
    • You must have accepted the live chat cookie to use the service.

    Your privacy

    To find out how we store and use your personal information, see our webpage: Protecting your privacy

    Problems with chat

    Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure you add as a trusted site.

By phone
  • By phone
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    Call: 01993 890000

    Our phonelines are open Monday to Thursday 8.30am - 5.30pm and Friday 8.30am - 5pm.

    If you have an emergency repair and our offices are closed, call our out-of-hours service on 0800 876 6366

    Calls to and from Cottsway may be recorded for training and monitoring purposes. To find out how we store and use your personal information, see: Protecting your privacy

Find us
  • Find us
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    Coronavirus update: Our offices are closed until further notice. You can contact us online

    Alternatively, you can call us.

    Our address is:

    Cottsway Housing Association
    Cottsway House
    Heynes Place
    Avenue Two
    Witney OX28 4YG

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