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You may be able to fix this problem yourself which can be quicker than calling out an engineer!
26 November 2024
You may be able to fix this problem yourself which can be quicker than calling out an engineer!
Gas boilers can stop working in very cold weather due to frozen condensate pipes.
A condensate pipe carries condensation from your boiler to an outside drain. It’s usually a white or grey plastic pipe that travels from your boiler through the wall directly outside where your boiler is located.
During cold weather the condensation in this pipe may freeze, causing a blockage, and the boiler to shut down.
Depending on the make and model of your boiler, a frozen condensate pipe may be indicated by a ‘fault code’ or warning light on the boiler’s display. Gurgling or bubbling sounds coming from the boiler or the condensate pipe are other signs that the pipe has frozen.
You may be able to fix this problem yourself which can be quicker than calling out an engineer!
If you’re able, try these simple steps:
Ideal Boilers, one of the manufacturers we use, provide a useful step-by-step video. Please be reassured that we are here to help if you experience problems: Contact us
Other outside pipes can also freeze and on rare occasions, can lead to flooding which will not only cause damage to your home but to the belongings inside it.
There are some simple things you can do to help prevent the chance of this happening:
Isolating outside / garden taps
If you have had our permission to install an outside / garden tap, it is best to isolate this during the winter months to prevent them freezing too:
You may also wish to insulate your garden tap with a purpose made tap cover to protect it further.
Remember, if your home were to experience a flood, any damage to your belongings such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments would not be covered by Cottsway’s insurance.
We do not provide contents insurance as part of your tenancy agreement and your possessions won’t be protected unless you take out your own cover.
To help you decide whether home contents insurance is right for you, we have teamed up with Thistle Tenant Risks, and Great Lakes Insurance UK Limited who provide the My Home Contents Insurance Scheme, a specialist Tenants Contents Insurance policy designed for tenants living in social housing.
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