Publications
Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.
Publications
Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.
Our customer charter
Find out the service standards you can expect from us - and what we expect in return.
Home User Guide
If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.
Our community services
This booklet sets out the ways we can support you and your family while you live in your Cottsway home.
Annual Report 2024-25
A summary of our activities and spend during the past year.
Complaints and service improvement: Annual report 2025
A summary of the complaints we’ve received, any compensation awarded and any service changes / improvements we've introduced as a result.
Corporate Plan 2023 - 2028
Find out about our future plans and key corporate objectives.
Customer Engagement Plan 2026 - 2029
This sets out how we will listen to customers, act on feedback and improve our services over the next three years.
Equality, diversity and inclusion report 2025
Our approach and actions to ensure our services are relevant, appropriate and accessible to the communities we serve.
Financial statements: year ending 31 March 2025
Our full financial statements for the past year.
Tenant Satisfaction Measures Report 2024-2025
This report summarises what our customers told us during the year and, importantly, what we've done about it.