Bank holiday: We are closed on Monday 6 May for the bank holiday weekend. We hope you enjoy the long weekend, but in case of emergencies please call our out-of-hours service on 01993 890000.

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Home > Get support > Advice and guides > Help to get online > Tablet and laptop loan scheme

Tablet and laptop loan scheme

Cottsway customers without online access can benefit from our tablet and laptop loan scheme.

As part of this free scheme we can lend either a:

  • Tablet; or
  • Laptop with Windows 10

Both come with a:

  • Charger
  • Wifi dongle with £15 credit (if you do not have internet access at home)

These can be used to:

  • Access our online services
  • Build digital skills
  • Keep in touch with friends and family


We can also provide free training for Cottsway customers in using their tablet or laptop – this usually takes place your home and is tailored to each individual.

How to apply

Return form via either:

If you have any queries, please contact us

Terms and conditions

The tablet / laptop must not be used to:

  • Access illegal material.
  • Send offensive, suggestive or defamatory material via any means including social media.
  • Create or forward chain letters or any other unsolicited communications.

Anyone found to be misusing the tablet / laptop will be asked to return it immediately and will not be allowed to borrow any further equipment.

Damage and theft of equipment

Any damage must be reported to us immediately.

If stolen, report it to the police to obtain a crime reference number and let us know. Without a crime reference number you will be charged for the cost of replacing the equipment.

Call us on 01993 890000

Returning the equipment

The loaned equipment must be returned on the agreed date - if not we will issue a formal 14 day notice.

If it is not returned by the end of this notice or in the condition it was provided, you will be for charged the cost of replacing the equipment.

How our loan scheme helped customer Carol

Carol Godfrey recently benefited from our free laptop loan scheme. 

Carol, 73, who lives in a Cottsway property in Witney, said: “Initially I was against getting online and I didn’t even want a mobile phone, but my daughter encouraged me to take part in the loan scheme when I was unwell. It was a godsend as the online games helped to keep me occupied when I couldn’t get out.

“I’ve discovered a love for texting and I like being able to message my grandchildren. Young people message to communicate these days, they don’t do phone calls! Now I get messages from them and feel more connected. They send me photos and I can talk to my grandson about the football.

“My family have since bought me my own tablet and mobile phone so I can keep in touch with them more easily.

“I was so against being online but I can even order my own shopping now. And since I have been a bit poorly it has been a lifeline - it brings the world to you. So, I would say, give it a go, you’ve got nothing to lose and you might gain a whole lot more.”

Digital training

If you are a Cottsway customer our FREE digital training courses can help you improve your IT skills if you are a computer novice. Find out more.

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