Publications
Explore our Customer Charter, latest Annual Reports and Financial Statements, other reports and useful guides for customers.
Publications
Explore our Customer Charter, latest Annual Reports and Financial Statements, other reports and useful guides for customers.
Our Customer Charter
Our Customer Charter includes lots of information about our services. It also sets out the standards you can expect from us while living in a Cottsway home - and what we expect in return. Information about our charter is included in our new tenancy sign up pack, but it is reviewed regularly to ensure it is up-to-date so the latest version can be found online.
Annual reports, plans and other useful guides
Our Annual Report sets out a summary of our activities and spend for the stated year.
Our latest Complaints and service improvement annual reports summarising the complaints received, any compensation awarded and service changes or improvements we've introduced as a result.
Our Community Services booklet sets out the ways we can support you and your family while you live in your Cottsway home.
Our Customer Engagement Plan 2026-29 sets out how we will listen to customers, act on feedback and improve our services. For more details see:
Our Coporate Plan sets out our future plans and key corporate objectives until 2028. For more details, see:
Our Equality, Diversity and Inclusion report sets out our approach and actions to ensure our services are relevant, appropriate and accessible to the communities we serve.
If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.
This report summarises what our customers told us during the year and, importantly, what we've done about it.