You may pay for cleaning services through a service charge.
We use a contractor, Carter & Faraday Associates, to clean any communal spaces at our flats and apartment blocks.
We monitor this contract closely to ensure you receive the high-quality service you expect. You should see a ‘cleaning checklist’ in communal areas to let you know the last date the cleaning contractor was there and when they are next due.
Here is a summary of services that our cleaning contractor should provide:
Our independent living schemes are designed to provide those aged 55+ with the freedom of living independently in their own apartment, whilst still offering support if required. Also known as sheltered housing or sheltered accommodation, independent living schemes often have a variety of communal spaces.
The cleaning work specified below is carried out in the communal lounges, kitchens, guest bedrooms, bathrooms, toilets, halls, laundry rooms, corridors, bin stores, landlord’s cupboards, stairwells and any other internal communal area at our independent living schemes.
Twice a year:
In addition to regular contracted cleaning services, Cottsway redecorates communal hallways and spaces every 6 years.
When required, we will remove bulky rubbish, but there may be an additional charge on top of your regular service charge for this.
We hold regular estate inspections to make sure that the communal areas of our buildings are well-maintained, with high standards of cleaning and grounds maintenance. We check the condition of your estate, buildings and communal areas and report any maintenance repairs required.
We encourage customers to take part in these inspections. For more information, including how we deal with other issues such as graffiti and abandoned vehicles, see: Estate inspections
Unhappy with the service provided?
This contract is paid for through your service charges and we want to ensure that you receive the high-quality service that you expect. We monitor our contractor’s performance closely and will hold them to account.
If you’re not happy with the service being provided, please:
Or if you’d like to tell us about something the contractor are doing well, please contact us
Clean and Green survey
To help improve levels of customer satisfaction with our grounds maintenance and communal cleaning services, we are carrying out quarterly customer surveys and using the results to robustly manage contractor performance.
If you receive an SMS text with a link to the survey please do take a moment to respond. All feedback is welcome and will be used to monitor and improve services.