DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

7 helpline

Trial of out-of-hours ASB reporting helpline

You can now report anti-social behaviour (ASB) to us 24 hours a day. We’re trialling an out-of-hours service to give you the opportunity to report ASB any time, any day.

We’re doing this so you know that support is there if needed, no matter what the time.

There’s lots of information on our ASB webpage but if you need to talk to someone about an ASB issue caused by a Cottsway customer, or someone living with or visiting them, simply call 01993 890000 for around the clock advice, support and reporting options.

You can also contact us about ASB via:

Why are we doing this?

This is part of wider work being carried out following a review by our customer Scrutiny Group in response to feedback about the way ASB is dealt with.

We are West Oxfordshire’s largest housing association and have more than 5,100 homes in the district as well as properties in Gloucester, Wiltshire and Worcestershire. The Scrutiny Group is a group of people who live in Cottsway homes and they carried out the ASB review last year.

The review resulted in a series of recommendations aimed at improving information available to customers about ASB and the support and help we can provide.

We have already put in place some of the recommendations, including:

  • Signing up to the Reportable app to enable people to report anti-social behaviour (ASB) via their smartphones.
  • Publishing our latest policy and procedure for dealing with ASB.
  • A new online toolkit to explain the different types of ASB and who is responsible for what, and the steps customers need to take.
  • Adding information about ASB to introductory packs for new customers.

We have also been raising awareness about advice and support available via our social media channels and website.

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