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We’re committed to strengthening the relationship we have with our customers, that’s why we’ve signed up to the National Housing Federation’s Together with Tenants charter.
05 January 2023
We’re committed to strengthening the relationship we have with our customers, that’s why we’ve signed up to the National Housing Federation’s Together with Tenants charter.
The National Housing Federation is the voice of housing associations in England.
Their Together with Tenants Charter aims to strengthen the relationship between customers and landlords by providing a framework to help us get our services right and make sure we’re held accountable.
By signing up we have committed to:
Working with our customer Scrutiny Group, we regularly carry out a self-assessment to see how well we perform against the Charter and where we need to improve. Our latest self-assessment can be read below:
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