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Three-yearly customer consultation results

We carry out a large-scale customer consultation every 3-years as required by the Regulator of Social Housing and set out in the ‘Tenant Involvement and Empowerment Standard’.

This standard sets expectations for registered social housing providers, such as Cottsway, to provide choices, information and communication that is appropriate to the diverse needs of their tenants, a clear approach to complaints and a wide range of opportunities for them to have influence and be involved.

Our most recent customer consultation took place in autumn 2021. We had nearly 700 responses and we will use these to review our communications with customers about safety and performance, and to help inform our new Customer Engagement Strategy, due to be published in 2022.

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