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Housing Ombudsman Service logo

New complaint handling code: our self-assessment

We work closely with the Housing Ombudsman Service, the official body set up by law to look at complaints about housing organisations that are registered with them. Their service is free, independent and impartial for our customers to access. 

They have published a new Complaint Handling Code which sets out good practice and allows landlords to respond to complaints effectively and fairly.

You can find out more, and read the Complaint Handling Code, at: The Housing Ombudsman Service

All member landlords have been asked to complete a self-assessment against the Code and publish their results online before 31 December 2020. The assessment shows how we comply against the new code’s requirements, along with actions where we need to improve our complaints handling processes. We plan to have actioned these in January.

If you have any queries or would like any further information, please: Contact us

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