Looking after your neighbourhood and you

77% of you are happy with our contribution to neighbourhoods.

We’re making improvements following a Scrutiny Group review, which highlighted the need for more consistent inspections, better record keeping, and clearer updates for you.

One of the biggest changes already made is a new phone app for housing officers to take notes and photos and send repair requests straight away. This means things are getting fixed faster, and they can keep better track of issues.

Responding to other feedback - including 24% of communal customers saying they’re unhappy with the way communal areas are cleaned and maintained - we’re also working closely with our contractors to ensure they’re delivering services to expected standards. We’ll be keeping a close eye on this.

Matt Wilson is one of our NHOs. He was recently out on an estate inspection at flats in Chipping Norton. He says: “I checked the cleaning schedule, had a good look around the building - from the stairwells to the bin and bike stores and the lighting - and let the team know about some rubbish that needed clearing.”

Please report it

We can help with things like:

• Fly-tipping, rubbish or graffiti .
• Abandoned cars.
• Keeping play areas clean and safe.
• Fixing lighting and other repairs in shared areas.
• Making sure gardens and paths stay tidy.
• Anti-social behaviour.

Why not join us for your next estate inspection and get involved?