DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

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Helping you stay gas safe this Gas Safety Week

We’re once again supporting Gas Safety Week (13-19 September). Now in its 11th year, the national campaign helps raise awareness on how you can stay gas safe.

Gas appliances that have not properly been maintained can cause gas leaks, fires, explosions and carbon monoxide poisoning. Carbon monoxide (CO) is known as the ‘silent killer’ because you can’t see, smell or taste it. Therefore, it is highly important to have your gas appliances checked.

All our gas engineers are listed on the Gas Safe Register and we must carry out a free annual service on all our rented properties to make sure the heating and appliances are safe and working correctly.

Customers have a legal obligation to let us in to carry out this work. We will contact you before your service is due to arrange a convenient time to access your home. If any issues are found, we will arrange for repairs or work to be carried out.

If you suspect an appliance is not working correctly, let us know. One of our engineers will visit and if necessary, carry out a gas safety check.

David Baddeley, Cottsway’s Head of Property Services, said: “It’s our responsibility to ensure that our customers’ gas appliances are operating safely and efficiently. We carry out a gas service on all our rented properties each year. This free safety check usually only takes around an hour to complete but is potentially life-saving!”

“In some instances, people do not know the signs and symptoms of faulty gas appliances and carbon monoxide poisoning. Because of this, we’re supporting Gas Safety Week to alert the public of the seriousness of unsafe gas appliances and how they can keep themselves and their families safe.”

Jonathan Samuel, chief executive for Gas Safe Register, said: “It’s really important to keep community safety at the forefront of everything we do, and gas safety is no exception. This Gas Safety Week we’re delighted to have the support of Cottsway and by working together we  can keep the public informed of gas safety and help reduce the risk of dangerous gas appliances across the UK, helping the whole nation to stay gas safe.”

Top tips on how to stay gas safe:

  • Know the symptoms of CO poisoning: headaches, nausea, breathlessness, collapse, dizziness and loss of consciousness.
  • If you smell gas or think there might be a gas leak, call the free 24-hour national gas emergency number immediately on 0800 111 999.
  • Never attempt to work on a gas appliance yourself.

For more information about gas safety, see: Gas Safe Register

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