Have your say: Our new Customer Engagement Plan 2026-29

This 2026-2029 plan sets out how we will listen and act on your feedback, involve you in decisions, communicate with you, and ensure your voice helps improve the services we provide - from maintaining homes to supporting communities.

We’ve already started working on it and would like your thoughts so that we can feed in your ideas to final plan.

• View our draft Customer Engagement Plan

Have your say

If you've joined our mailing list to get involved in surveys and receive our quarterly ‘Cottsway Connect’ e-zine, you should have received details of the plan and a link to a short survey (check your junk box if in case it hasn't made it through to your inbox!). Thank you if you’ve already completed this.

It doesn’t matter if you’re not on the mailing list, you can still take part! Please email us and we’ll send you more information about the plan and a short survey. 

Complete the survey by Sunday 4 January 2026 and we’ll enter you into a draw to win a £25 gift card of your choice.

Want to hear more about surveys, what we’re getting up to in communities, events and opportunities? To opt-in email our Communities team