The call will come from 01993 688315 and will last around 8 minutes. The questions asked will enable us to assess our customer satisfaction.

To say thank you, everyone who takes the time to give us their feedback will automatically be entered in to our free prize draw and could win a £50 gift card, simply for participating.

We value all customer feedback and use the information from the Acuity customer satisfaction surveys to understand what we are doing well and where we can improve. For more information see:

• Tenant satisfaction measures
• Our customer feedback
• About customer satisfaction surveys

Your security

Acuity are a Market Research Society (MRS) accredited company and work in accordance with the MRS code of conduct. This means that any information you give them will also be treated in line with data protection regulations. They will never ask you for your bank details or try to sell you anything.

You are not obligated to take part in the surveys and can opt-out by letting Acuity know when they call you, or by contacting us so we can let Acuity know to remove you from any further contact regarding our feedback surveys.

For more information:

• Contact us
• Acuity website