DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. However we are experiencing some shortages in supplies, difficulties recruiting trade staff, and higher than normal levels of sickness absence. Please bear with us – we are completing repairs as quickly as we can. Thank you for your patience. For our latest service information, see our Coronavirus webpage

Presents under Christmas tree with lots of lights

Don’t let the festive sparkle spark a fire!

The festive season is upon us and homes are beginning to twinkle with Christmas lights, but it’s important to remember some simple steps to help keep your home and family safe from fire at this time of year.

It’s important you remain vigilant in the run up to Christmas. Sven Trogstad, our Asset Compliance Manager, said: “With many people getting new electrical items for Christmas, increased use of candles and people being at home more over the festive season, we want to remind you of the importance of fire safety and some simple steps you can take to protect yourselves, your families and your homes.”

Simple tips to help you stay safe include:

  • If you have a real Christmas tree, make sure you don't let it dry out and keep it away from heat sources. Don't spray hairspray on the pine needles to stop them dropping off - it's very flammable!
  • Make sure your Christmas lights are safe and do not leave them on overnight.
  • Don’t overload sockets and try to avoid the use of extension leads or adaptors, especially fused or cubed adaptors.
  • Never leave children or pets alone with lit candles and make sure candles are secured in proper holders, away from materials that may catch fire, such as curtains.
  • Keep matches, lighters and other sources of ignition out of reach and sight of children.
  • While it’s tempting to be sociable, don’t leave cooking unattended.
  • Turn off appliances when not in use. Don’t even leave them on standby.
  • Always charge your devices on a hard surface and don’t over charge or leave on charge throughout the night.
  • And remember to check your smoke alarms weekly!

We take fire safety in our homes very seriously and meet all the required standards, including installing mains-powered smoke alarms and safety compliant heating systems, and carrying out periodical electrical testing of all sockets, and fire risk assessments in blocks of flats.

However, we recommend that you consider taking out specialised tenants contents insurance to protect your belongings from being broken, damaged or stolen in the case of unforeseen events too.

We have teamed up with Thistle Tenant Risks, and Ageas Insurance Limited. They provide the My Home Contents Insurance Scheme which can cover items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.

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