CUSTOMER SURVEY 2021: Complete our short survey telling us your views, and you could WIN a £50 gift card! Have your say

DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. Please bear with us. For our latest service information, see our Coronavirus webpage

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Customer survey 2021 - have your say!

Tell us your views on our services, performance and how you think we can improve, and you could be in with a chance of winning a £50 gift card!

Understanding your views helps inform our decisions so we can improve where needed, and shape the services we provide to customers and communities.

The standards you can expect for our services are set out in our Customer Charter.

We also try to keep you informed about lots of other performance data through our website, social media and our bi-annual ‘Homepage’ e-zine.

We do this so that you know what to expect from us and can hold us to account if we fail to deliver as promised. Some of the information we provide includes our:

We carry out work to keep you safe in your home and to ensure it meets Government safety standards. If we need to attend your home or update you on any important changes, including those to your rent and/or service charges, we contact you direct either by letter, email, text or phone.

To let us know your thoughts on how we are doing, please complete our short survey before 5 November 2021.

To request a paper copy, please call 01993 890000.

  • Why we’re carrying out this survey
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    This large-scale consultation is carried out every 3-years as part of our commitment to the ‘Tenant involvement and Empowerment Standard’ led by the Regulator of Social Housing.

    This standard sets expectations for registered social housing providers, such as Cottsway, to provide choices, information and communication that is appropriate to the diverse needs of their tenants, a clear approach to complaints and a wide range of opportunities for them to have influence and be involved.

  • Privacy notice
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    This privacy notice sets out how we will use the information you provide in this survey.

    For the purpose of the Data Protection Act 2018 incorporating the UK General Data Protection Regulation (UK GDPR), the data controller of the personal information provided in this survey is Cottsway Housing Association Limited.

    This personal data is being collected in order to allow Cottsway to understand your views which helps inform the decisions we make and shape the services we provide. Any survey responses will be anonymised. If you provide personal details to enter into the prize draw, these will only be used for the purpose of delivering the prize draw.

    In accordance with data protection laws, we need a “lawful basis” for collecting and using information about you. The lawful basis for sending this survey to you and processing the survey data in this form is our legitimate interest of consulting with our customers, which is a regulatory requirement. If you provide your name and contact details to enter the prize draw, and if you include any personal data in your survey responses, the lawful basis for processing this information is your consent.

    The information provided will be stored securely on Cottsway’s computer systems and will be processed in accordance with UK data protection legislation. When you complete your survey online, your responses will be stored securely by SmartSurvey, who are a data processor of Cottsway. You can find SmartSurvey’s Privacy Policy here. Part 2 of the policy relates to the Privacy of Survey Respondents. 

    Your survey responses will be kept for 12 months before being deleted. Only relevant members of staff will access the information you provide to us, and all staff are subject to duties of confidentiality.

    For more information on how we process personal data please see Protecting your privacy

    If you would like to withdraw your entry to the prize draw at any time, or if you have any issues regarding the processing of your personal data, please contact us

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