Customer newsletters

As well as contacting customers directly when there is information about their home or tenancy, we also send news updates throughout each year.

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Customer newsletters

As well as contacting customers directly when there is information about their home or tenancy, we also send news updates throughout each year.

Our newsletters are known as:

Homepage: sent biannually highlighting timely news and information about customer’s homes, safety advice, what we’ve been up to, as well as how we’re performing and using customer feedback to improve. In December 2025, we changed this newsletter to ensure it's sent to all households and gave it a fresh look to include more information and customer stories.

Wherever possible, we'll share this with customers by email or text. For customers who aren't online, we'll send a printed copy of Homepage - because we want to keep everyone informed.
Cottsway Connect: an optional quarterly e-zine which customers can opt-in to receive featuring a brief roundup of news and activities from our communities team. This also contains links to the support, upcoming events, surveys and opportunities we are supporting.

To provide us with your email, update any of your contact details, or to sign up to receive Cottsway Connect, please complete our online form:

Update your contact details

Read our latest ezines

Home visits and important changes

Please be assured that if we need to attend your home or update you on any important changes, including those to your rent and/or service charges, we will contact you direct either by letter, email, text or phone.