TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

CORONAVIRUS: We've resumed most services, although there may be a delay due a backlog of work. For the latest information, see our Coronavirus webpage

Young lady on her mobile phone

Cottsway text messages

We’re starting to use texts rather than letters where we can to contact our customers – this could be to confirm an appointment time or ask those who are having difficulty paying to get in touch so we can help.

You will know the text is from us as ‘Cottsway’ will display as the sender. We may also contact you by email and we’ll still be sending out paper letters for some things, but we wanted to let you know that we’ll be using texts more and more, including when you book routine repairs, with the date and time of your appointment and also a reminder the day before your repair is due and to notify you when our repairs team are on their way to your home.

Unfortunately you’re not able to reply to us via text but if you have any queries, please get in touch:

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