Annual Report and Value for Money summary TEST

Annual Report and Value for Money summary

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03 September 2024

Annual Report and Value for Money summary

Each year we report on our activities for the previous year and our Annual Report, Value for Money summary and Financial Statements for 2023-24 have now been finalised.

This summarises Cottsway’s activities and spend during 2023-24, for the financial year from April 2023 to March 2024.

It includes:

What we’ve achieved and some of the work we've done
Customer satisfaction rates (including Tenant Satisfaction Measures) and customer feedback information
Our work in the community
Where the money's been spent - repairs, maintenance and new homes
How we're reducing our impact on the environment
An update from our customer Scrutiny Group

The report also summarises our plans for 2024-25 and further ahead.

Read our Annual Report 2022-23

Give your feedback

We’d really appreciate it if you could take a few minutes to complete our short survey and lets us know which part(s) of our Annual Report you found most interesting and how we could improve. Your feedback will help guide us as to information you’re most interested in, and what to include in the future.

Complete our annual report survey

We want to achieve better value for money in everything we do by providing efficient services for people living in our existing homes and releasing financial capacity to build more affordable housing for new customers.

Our Value for Money summary is also part of our full Financial Statements and charts our performance, with KPI and benchmarking information.

Read our Value for money summary 2023-24

You can read both reports in full, along with our 2023-24 Financial Statements, on our publications webpage

At a glance - our year in summary

87%

customers happy with overall service provided

19/22

Tenant Satisfaction Measures in upper quartile ratings

£198k

spent to support communities and customers (incl. £4k of external grants secured)

£1.4m+

social value brought to our communities

5,710

homes owned and managed

182

new homes completed - 24% more than our target

homes provided for refugees in partnership with West Oxfordshire District Council

176

additional homes taken on as part of a transfer from Cirencester Housing

99.9%

homes meet the Decent Homes Standard

15,169

responsive and emergency repairs carried out

99.9%

emergency repairs done within 24 hours

100%

safety checks completed (gas, fire, asbestos, water, lifts)

77%

homes have an Energy Performance Certificate (EPC) rating of A-C

£226k

spent on aids and adaptations to homes

£37.7m

rental income received (100.71% rent collected)

£XXm

invested in providing more new affordable homes (including £27.6m on homes completed during the year)

£13.1m

spent on maintaining and repairing existing homes

319

vacated homes re-let

£2,562

was average cost to repair and prepare an empty home for re-let

Top ratings

from the Regulator of Social Housing (G1 and V1)

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