Gas services remain essential during the Coronavirus lockdown
Please be reassured that we are following the latest government guidance, which advises regular handwashing rather than wearing gloves.
If our staff need to visit your home to carry out essential work, you will be asked to leave the room until the work is complete. They will:
- Clean their hands regularly including before and after entering your home.
- Always try to abide by social distancing guidelines. If this is not possible, they will wear a face mask (type FPP1 or similar).
- Install any appliance as per specific instructions provided.
- Inform you when they have completed the work.
If you are worried that you may have Coronavirus or the symptoms, please let us know so we can reschedule your appointment
If not correctly maintained, gas and oil appliances can:
- Generate carbon monoxide which is potentially lethal to you and your family.
- Use more fuel than necessary, leading to higher energy bills.
Annual service for rented properties
Leaseholders and shared owners are responsible for arranging their own annual gas or oil service.
We carry out a free annual service on all our rented properties to make sure the heating and appliances are safe and working correctly.
Tenants have a legal obligation to let us in to carry out this work. We will contact you before your service is due to arrange a convenient time to access your home. It helps us immensely if you respond to us quickly when trying to arrange your annual service.
If any issues are found, we will arrange for repairs or work to be carried out. The engineer will discuss any problems with you and if required, show you how to operate your heating and hot water system.
If you suspect an appliance is not working correctly, let us know. One of our engineers will visit and if necessary, carry out a gas safety check.
We will contact you before your annual service is due. We will offer you either a morning or afternoon appointment, Monday to Friday.
If the date given is not convenient, please contact us to change it or you could incur a fee.
If we make an appointment to visit and you are not in, or will not let us in, you will be charged. If this happens repeatedly we will stop the gas or oil supply to your property until we can check the appliances are safe and either:
- Serve you with a Notice of Seeking Possession which could lead to your eviction; or
- Ask the court for an injunction that instructs you to let us into your home. We will also seek to recover our legal costs from you.
If our engineer does not turn up to a prearranged appointment as agreed, we will compensate you for the convenience.
Our registered gas engineers will check over your gas supply pipework, from the meter to all gas appliances that we have fitted, or you have permission for, in your home.
Gas service certificate
When the service is complete, either the engineer will give you a gas service certificate or we will send you one within 28 days. This records all the gas appliances installed in your home, including your own. Keep your service certificate in a safe place.
If you want to know when your home last had a gas safety check, contact us
For more information:
Visit: Health and Safety Executive
Gas leaks and carbon monoxide detectors
For advice see: Gas leaks and emergencies
Our specialist engineers will check over your oil tank and boiler once a year.
However, you should look over your oil tank and pipework at least once a month, and before you order a refill, to make sure it isn’t damaged or leaking. If your oil use suddenly increases unexpectedly, check immediately for leaks.
If you want to know when your home last had an oil safety check, contact us
You should ensure the:
- Tank is not becoming overgrown with vegetation.
- Base or supports are not cracking or subsiding.
- Contents gauge is working; if this has a valve make sure it is closed.
- Pipework, valves and filters are not damaged and there are no signs of leaks, dampness or staining.
- Tank is not whitening, cracking, splitting or warping in shape.
Report any concerns to us straightaway by calling 01993 890000
Oil leaks or spills
Whatever the size of the oil leak or spill please contact us straightaway: 01993 890000
Major spills can also be reported to the Environment Agency’s 24-hour incident hotline:
0800 80 70 60
If you have an oil leak or spill you need to act quickly to prevent pollution:
- If you can, safely stop the flow of oil. If there is room and you will not get oil on your skin, put a bucket under the leak and close valves or taps.
- Use sandbags or earth to soak up the oil if it’s on a hard surface.
- Never wash any spilt oil into drains, a gully or into the ground as this can pollute rivers, streams and groundwater.
For more information:
Visit: Oil Care
- You must have an electricity and gas /oil supply when our engineer visits. Any card meter will need to have credit on it. If not we will not be able to carry out the service and you may be charged.
- Never try to repair or install gas appliances, pipework or installations yourself. You may be breaking the law and risking you and your family's life.
- Always follow the operating instructions for your appliances. If in doubt, contact us for advice.
- Never block ventilation grills, bricks or flues.
- Check that you know where and how to turn off your gas or oil supply.