Bank holiday: We are closed on Monday 6 May for the bank holiday weekend. We hope you enjoy the long weekend, but in case of emergencies please call our out-of-hours service on 01993 890000.

Google Translate




Text size





Cottsway's logo Home

Home > My home > Repairs and maintenance > Gas leaks and emergencies

Gas leaks and emergencies

If you suspect a gas leak or experience another home emergency, please take steps to ensure you are safe.

If you smell gas or have a gas leak:

  • Turn off all gas appliances in use
  • Turn off the gas - at the meter box only by using the emergency control valve
  • Open all windows and doors so that fumes can escape
  • Leave your home and call Cadent free on 0800 111 999 – it’s essential that you use a phone outside of your home because using one inside, even a mobile, could spark an explosion

Do not:

  • Use any naked flames such as matches or cigarettes
  • Turn on or use any electrical switches this includes doorbells and boiler switches

To help prevent gas leaks:

  • Keep air vents clear so they don’t become blocked
  • Give us access to your home to carry out the annual gas safety check
  • Report any gas appliance repairs to us

Carbon monoxide detectors

For your safety, we install carbon monoxide detectors in all our properties with appliances powered by gas, oil, coal or wood.

We check the detector as part of our annual service. However, you should test the battery each week. If your detector starts beeping intermittently then you may need to have it serviced. If this happens please:

If the alarm sounds constantly, this indicates dangerous levels of carbon monoxide inside your home. You should immediately evacuate your home, including all visitors and pets, and then call us on 01993 890000 for emergency assistance.

Home emergency advice


  • Dial 999
  • Leave your home and do not go back in for any reason.
  • If you are able, warn your neighbours if they may be in danger.

For more general fire advice information see: Fire safety

Burst or leaking pipes

  • Turn off water at the mains
  • Turn off electricity if you think this may be affected
  • Call us on 01993 890000

Electricity loss

  • If your neighbours are also affected, contact your energy supplier (check your electricity bill for details)
  • If only your property is affected and you believe a repair is needed, contact us on 01993 890000

Severe weather

  • Please be aware that severe weather may affect our repairs service
  • Check our website or social media channels for updates

Chat with us