Gas leaks and emergencies

If you smell gas or have a gas leak:

• Turn off all gas appliances in use
• Turn off the gas - at the meter box only by using the emergency control valve
• Open all windows and doors so that fumes can escape
• Leave your home and call the National Gas Emergency Service free on 0800 111 999 – it’s essential that you use a phone outside of your home because using one inside, even a mobile, could spark an explosion

Do not:

• Use any naked flames such as matches or cigarettes
• Turn on or use any electrical switches this includes doorbells and boiler switches

To help prevent gas leaks:

• Keep air vents clear so they don’t become blocked
• Give us access to your home to carry out the annual gas safety check
• Report any gas appliance repairs to us

Carbon monoxide detectors

For your safety, we install carbon monoxide detectors in all our properties with appliances powered by gas, oil, coal or wood.

We check the detector as part of our annual service. However, you should test the battery each week. If your detector starts beeping intermittently then you may need to have it serviced. If this happens please:

• Contact us

If the alarm sounds constantly, this indicates dangerous levels of carbon monoxide inside your home. You should immediately evacuate your home, including all visitors and pets, and then call us on 01993 890000 for emergency assistance.

• More information about carbon monoxide safety