Condensation, damp and mould
There are some simple ways you can deal with condensation and mould in your home by reducing moisture in the air, improving ventilation and using your heating efficiently.
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Condensation, damp and mould
There are some simple ways you can deal with condensation and mould in your home by reducing moisture in the air, improving ventilation and using your heating efficiently.
Mould is caused by excess water and, in a home, is often the result of condensation. If mould is not dealt with, it can lead to problems which can damage the condition of your home and even affect your health.
If you are a shared owner or leaseholder, once your property is older than 12 months you are responsible for dealing with condensation and mould in your home. However, if you are continuing to experience problems with damp and mould, please speak to us for advice.
Everyday things like cooking, washing, bathing and even breathing cause moisture, which is released into the air. The air can only hold a certain amount of water vapour - the warmer it is, the more it can hold. If this is cooled by contact with a cold surface such as mirror, a window or even a wall, the water vapour will turn into droplets of water - condensation. This is what happens when the mirrors mists up in the bathroom.
It is quite normal to find your bedroom windows misted up in the morning after a cold night. This does not mean there is a serious condensation problem.
If your home never seems to be free from condensation, or you have mould growth as well, the good news is that most problems with condensation and mould can be sorted out quickly if you reduce the moisture in the air, find where mould is growing and clear it away properly.
Mould can grow on any surface, so if you spot any mould it’s important to take early action as it can spread quickly.
Mould can typically be found on or next to windows, in the corners and edges of rooms, and behind and inside wardrobes and cupboards (especially if they’re against an outside wall).
New build homes take time to dry out.
Condensation comes from water in the materials used to build your home and it takes on average around 12 months for a new build home to fully dry out. During this time there is higher chance of mould growth because moisture levels inside your home will be higher than usual. New homes are designed to be well insulated and air-tight to meet current building regulations so it’s harder for warm air and moisture to escape.
New build homes need good ventilation and gentle heating to prevent damp and mould issues, especially during the colder months. Mould growth in a new build property is unlikely to be accepted by the builder as a defect and so it is important that you reduce condensation in your new home.
For more information, see the ‘Moisture in new homes - a guide for occupants’ on the NHBC Foundation website.
Reduce moisture
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If you have extractor fans fitted, please leave switched on - do not switch them off.
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Dry your washing outside when you can. If you dry clothes inside hang them in the kitchen or bathroom, but keep the door closed and the window wide open and leave extractor fans on.
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Avoid drying clothes on radiators - use a drying rack instead.
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Permanently vent your tumble drier to the outside of your home, using a suitable kit recommended by the manufacturer.
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Put lids on pans when cooking. Don’t boil kettles too long.
Improve ventilation
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Open windows for a few minutes every morning to allow moist air to discharge and helps prevent condensation on windows.
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Keep a small window on latch or trickle vents open in rooms you use most. Do not leave windows permanently open.
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Ventilate bathrooms and kitchens regularly.
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Close the kitchen or bathroom door when cooking or showering to stop steam spreading - even if there are extractor fans.
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Ventilate cupboards and wardrobes – do not overfill wardrobes. If possible, locate wardrobes against internal partition walls.
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Leave a gap between the furniture and walls so air can move around the room.
Keep your home warm
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Keep your heating at a steady temperature (18-21c). Find a setting that gives you the heat you need without increasing your heating costs.
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If you have thermostatic radiator valves, put them at a lower setting in rooms you don’t use much, but don’t switch of heating entirely.
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Let us know if you have any problems with your heating or if draughts are making your home difficult to keep warm.
- Do not use gas or paraffin heaters, as they can create extra moisture and can be dangerous.
- Wear protective gloves and a face mask, along with old clothes that you don’t mind throwing away.
- Open windows in the room you’re cleaning and shut the door.
- Use a domestic cleaning product or mould remover – you can buy these from supermarkets and DIY stores. Carefully follow product guidance and safety instructions.
- Some natural products can be used to tackle mould. It is always best to do your own research into this.
- After clearing the mould, clean all surfaces by wiping down with a wet cloth to remove any spores that may have spread, then dry the surfaces. Redecorate using a good quality fungicidal paint.
Reporting damp and mould
If you’ve tried the steps set out above and the problem persists, or if you have severe condensation or mould, please call us immediately on 01993 890000
How we help
To start, we’ll:
- Ask about the extent and location of the problem and may ask you to send photos of affected areas.
- Ask about your household, including whether there are young or older people or anyone receiving support from health or social care services.
- Provide initial advice over the phone and arrange any obvious repairs if needed.
- We, or a specialist company we have contracted to work on our behalf, will work with you to agree the best times for visits.
How we handle your report
We will triage your enquiry and respond according to the level of hazard:
- Investigate within 24 hours so immediate action can be taken to address the emergency issue.
- If an emergency hazard cannot be made safe within 24 hours, we will arrange suitable alternative accommodation for you and your household until the emergency risk has been removed and your home is safe to occupy.
- We’ll keep you updated throughout.
- Investigate within 10 working days.
- Provide a written summary within 3 working days of finishing the investigation, this will include information on any works that are being raised as a result of the survey.
- Begin preventative work to stop the issue recurring within 5 working days of finishing the investigation if possible, or physically start any more complex work within 12 weeks.
- Complete preventative work within a reasonable time.
If work cannot be completed on time we’ll:
- Provide suitable alternative accommodation for you and your household
- Keep you updated and provide advice on how to stay safe
Next steps
We’ll follow up within 6 months to check if the issue is resolved.
For other damp and mould issues that are not an emergency or significant hazard, but still need fixing, we may visit to assess the situation, but in any case, we will carry out any work as a routine repair (usually done within 20 days).
Awaab's Law
You might have heard about Awaab’s Law, named after a young boy from Rochdale who tragically died because of mould in his home. The first part of this law came into place in October 2025 and makes sure landlords fix damp and mould quickly.
Our team already works to these rules, but we’ve updated our processes and trained staff so they understand the new laws.
For more information about the government guidance we follow, visit GOV.UK