CORONAVIRUS: Our offices are closed until further notice and we’re only carrying out a limited repairs service for now. Our phone lines remain open. For latest news, see our Coronavirus webpage

Couple hearing their rights

Landlord Permission

You have the right to enjoy your home in peace and quiet and to live there for as long as stated in your tenancy agreement, provided that you live in the property as your main home and do not break the terms of your tenancy.

Your rights will depend on the type of tenancy you have. For detailed information, please see your tenancy agreement

If we give you reasonable notice, you must allow our staff and contractors into your home to carry out repairs and safety checks such as gas servicing.

There is not much that you need to ask permission for, but it is important that you do ask, even if you are not sure, because it is part of your agreement. 

  • Keeping a pet
    Toggle accordion item

    You do not need to get permission for pets you keep within your home like fish and reptiles, mice and hamsters - unless you have lots of them. 

    If your home has a private garden you will usually be able to keep a cat or dog. You must ask permission for each cat or dog as there is a limit to the number you can have at any one time.

    You will not be given permission to keep a cat or dog if you share a garden with your neighbours – this is not a private garden.

    If you have a need for an assistance animal, that carries out tasks for you, we will consider this as  part of the suitability of your home and need for personal independence, like aids and adaptations.

    We reserve the right to withdraw permission if a pet becomes a nuisance to neighbours, for example, dogs barking or owners not cleaning up behind them. If this happens you would need to re-home your pet. 

    Ask for permission

  • Home alterations
    Toggle accordion item

    You have the right to make improvements to your home, but you may need to seek permission from us first.

    For more information see: Home alterations

  • Running a business from home
    Toggle accordion item

    It is great to know that our customers are enterprising and want to run a business from home. We encourage this and wherever possible we want to be able to give you permission to start up, or run, a small business from your home address. We need so make sure that your neighbours are not inconvenienced and that your business does not cause nuisance or hazard.

    Ask for permission

  • Lodgers
    Toggle accordion item

    A lodger is someone who lives with you in your home and who pays you rent. Family members and partners who live with you are not considered lodgers. You can have a lodger provided your home does not become overcrowded.

    • You cannot let the whole of your home to someone else.
    • You must still live at the address.
    • You are responsible for the behaviour of anyone you invite into your home, including a lodger.  

    If you receive benefits you must tell the relevant agency about the money you receive as it may affect your claim.

    Ask for permission

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size