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My Cottsway 

Register for My Cottsway to view your rent balance or make payments online, whatever the time or day.

We switched over to a new provider in autumn 2021. If you were registered for My Cottsway prior to 5 October 2021, you will need to re-register. We have done this so that we can make further improvements and provide more services online in the future. The portal will look different when you log in but will offer you the same service.

  • How do I register for My Cottsway?
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    You can create an account if you are a Cottsway tenant:

    You will need to provide your:

    • Full name
    • Date of birth
    • Email address - please note, we need to have an email address on our records for you before you can register.
    • Customer account number (this can be found on your rent statement and most letters we send you)

    Once you've created a password and registered, we will send you an email with a link to validate your account.

    To make rent payments via My Cottsway, you also need to be registered with our payment provider Allpay.

  • I have not received a validation email
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    If it is not in your inbox, please check your junk or spam folder.

    If you still cannot find it, your email provider may have blocked the email, or it may be that you inadvertently typed your email address in incorrectly. Please call 01993 890000 or use our live chat during office hours, or complete our online form below so we can help.

  • I’ve used My Cottsway before but can no longer login
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    If you were registered to use My Cottsway previously, you need to quickly re-register as we have switched to a new provider.

    The portal will look different when you log in but will offer you the same service. We’ve switched provider so that we can give you more options to manage your tenancy and access our services online in the future. 

    If you need help registering, please see ‘How do I register for My Cottsway‘ above.

  • I’ve forgotten my password
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    Click on the 'Forgotten your password’ link on the My Cottsway login screen

  • Your information
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    For the purpose of the ‘Data Protection Act 2018 incorporating the UK General Data Protection Regulation (UK GDPR), the data controller of the personal information recorded in the My Cottsway portal is Cottsway Housing Association Limited.

    Your personal information will be used and stored for the purpose of providing you with the My Cottsway service. The legal basis for processing personal data for this purpose is our legitimate interest in providing you with the My Cottsway service.

    For more information on how we process data please see Protecting your privacy

    If you have any issues regarding the processing of your personal data, please contact us

Help to use My Cottsway

If you are having problems registering or logging in to My Cottsway, please call 01993 890000 or use live chat (during office hours), or complete this form and a member of our team will be in touch.

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