TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

CORONAVIRUS: We've resumed most services, although there may be a delay due a backlog of work. For the latest information, see our Coronavirus webpage

Picture of a direct debit instruction form

Make a payment

There are different ways to pay us although setting up a direct debit for regular payments like rent or service charges is the easiest and most efficient.

How to pay

Direct debit
Online
  • Online
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    allpay Internet Payments is a secure online payment facility to accept, authorise and process payments.

    Your security

    You can check you are in a secure website by looking at the address bar at the top of the screen. When you see a padlock symbol this means the website is secure.

    Please remember to ensure you have a 'strong' password - one that is not easy to guess.

By phone
  • By phone
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    You can pay with your debit or credit card over the phone.

    Then either:

    • Select our 24-hour automated payment service
      (You will need your 16-digit Allpay reference number*); or
    • Speak to one our customer advisors
      (Monday to Thursday 8.30am - 5.30pm and Friday 8.30am - 5pm).

    * If you cannot find your Allpay reference number, please speak to us first so that you can use the automated system moving forward.

    Allpay

    Alternatively, you can pay by allpay's 24-hour automated number:

PayPoint
Payment changes
  • Payment changes
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    If the amount you pay needs to increase or decrease and you pay by:

    • Direct debit: you do not need to do anything. Allpay will send a letter confirming your new amount and your payments will change automatically.
    • Pay by another method: you will need to amend your payments accordingly.
Pig moneybox
Difficulty paying

Please let us know if you are struggling to pay your rent. We may be able to set up a repayment arrangement or help you make a benefits claim.

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