Get involved

We have a Scrutiny Group of up to six customers. They:

• Meet regularly to scrutinise our work. See: What we do with your feedback
• Provide feedback and suggestions to help us make improvements.
• Receive training, equipment and support to help them do their role.

Find out what the group have been getting up to. Read their:

• Scrutiny Group Annual Report 2020-21

Read their recent review on our approach to anti-social behaviour at:

• Anti-social behaviour scrutiny review 2020

Want to know more?

• Meet Vanda who sits on the Scrutiny Group
• Follow the Scrutiny Group on Facebook

We would love to hear from you if you are interested in joining the Scrutiny Group, or you would like to be contacted from time-to-time to give your views:

• Join our Scrutiny Group

You can make a difference to your community by joining or setting up a Tenant and Resident Association. You can join if you are a homeowner or tenant.

As a member you can help represent your community to a range of organisations, not just Cottsway, and can attend meetings and hold community events to help bring your neighbourhood together.

We support tenant and resident associations who represent our customers, offering an annual grant as well as advice and support.

Tenant and resident associations must:

• Have an appropriate constitution
• Represent a specific geographic area
• Be committed to representing the views of everyone in your neighbourhood.

To find out more about how we can support you: Contact us

Did you know that as a Cottsway customer you can take advantage of a wealth of workshops, webinars and courses offered by TPAS?

Courses are mostly free but if there is a cost please let us know.

You can also access advice and information on setting up your own residents’ group.

• Find out more about TPAS membership

We run focus groups or carry out consultations when we are reviewing, or planning to change, our services. We will share information via:

• News 
• Cottsway Facebook page
• Personal letters
• Local meetings

We also run:

• [email protected] - a private Facebook group for customers where you can comment and have your say.
• Feedback Central - an online focus group where we share information and ask customers for their views. 

You will need to confirm that you are a Cottsway customer to join these groups.

If you feel we have done something well or got something wrong, please let us know.

• See complaints and feedback