CORONAVIRUS: Our offices are closed until further notice and we’re only undertaking emergency repairs, gas services and essential health and safety work. Our phone lines remain open as normal but are extremely busy. Please contact us online if possible. See our Coronavirus webpage

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Get involved

Our customers are at the heart of all we do and we want you to get involved and influence the way we deliver our services. We provide a number of ways for you to do this.

  • Scrutiny Group
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    We have a Scrutiny Group of up to six customers. They:

    • Meet regularly to scrutinise our work.
    • Provide feedback and suggestions to help us make improvements.
    • Receive training, equipment and support to help them do their role.

    Want to know more?

    We would love to hear from you if you are interested in joining the Scrutiny Group, or you would like to be contacted from time-to-time to give your views:

  • Tenant and Resident Associations
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    You can make a difference to your community by joining or setting up a Tenant and Resident Association. You can join if you are a homeowner or tenant.

    As a member you can help represent your community to a range of organisations, not just Cottsway, and can attend meetings and hold community events to help bring your neighbourhood together.

    We support tenant and resident associations who represent our customers, offering an annual grant as well as advice and support.

    Tenant and resident associations must:

    • Have an appropriate constitution
    • Represent a specific geographic area
    • Be committed to representing the views of everyone in your neighbourhood.

    To find out more about how we can support you: Contact us

  • Other ways to get involved
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    We run focus groups or carry out consultations when we are reviewing, or planning to change, our services. We will share information via:

    We also run:

    • [email protected] - a private Facebook group for customers where you can comment and have your say.
    • Feedback Central - an online focus group where we share information and ask customers for their views. 

    You will need to confirm that you are a Cottsway customer to join these groups.

  • Complaints and feedback
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    If you feel we have done something well or got something wrong, please let us know.

Customer satisfaction surveys
These are your chance to tell us exactly what you think.

We use an independent market research company to find out your experience of our services. Find out more.


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