Dealing with anti-social behaviour
We want you to know that we are committed to resolving anti-social behaviour quickly and fairly, if it happens. We take all complaints seriously and will not divulge your details without your permission.
If you are experiencing an issue with a neighbour we may ask you to discuss this with them directly first - often issues can be down to a simple misunderstanding which can be resolved through talking. However, if this is not possible you can report issues to us and we will investigate.
How we deal with your report will be decided with you so that you are comfortable with the action we take and regular updates will be provided throughout our investigation. A case will only be closed when it is deemed appropriate to do so.
To help us investigate complaints about noise and anti-social behaviour you can record noise disturbances on the Noise App and send us the recordings to support your complaint.
Download the Noise App and helpful guide:
Normal living noises such as children playing / crying, hearing the washing machine or hoovering are not considered anti-social behaviour. However, if you concerned for a child's welfare then please let us or social services know.
Report your concerns to us so we can investigate. We may ask you for more details if necessary.