Utility failure - priority service

Utility companies run priority services for people who really rely on them. They will do their utmost to prevent supply going off and if it does will restore it as a matter of urgency.

You may be eligible if you receive a state pension, are disabled or have a child under the age of five or you rely on one of the following:

• home dialysis machine
• oxygen concentrator 
• artificial ventilator
• stairlift
• adjustable bed

To find out if you are eligible and how to register:

• 365Alive
• Call: 0800 622838

Home energy grants and benefits

If you are struggling to afford your energy bills, you might be eligible for certain benefits, grants and help offered by the government and energy suppliers. For more information:

• Citizens Advice
• Call: 0344 111 444 

For more information about benefits and financial support, see:

• Money advice and help