TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

CORONAVIRUS: We've resumed most services, although there may be a delay due a backlog of work. For the latest information, see our Coronavirus webpage

Request a routine repair

Our full repairs service has resumed, but we are working through a backlog of outstanding routine repairs logged with us prior to lockdown so it may take us longer than usual to deal with non-urgent requests.

Please use this form to log a routine repair. If you are experiencing an emergency or your repair is urgent, please contact us on 01993 890000 or 0800 876 6366 out-of-hours.

For advice on whether your repair is classified as an emergency, urgent, or routine see Repairs and maintenance.

Please tell us what needs to be repaired and give us as many details as possible.
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