CORONAVIRUS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. Please bear with us. For the latest information, see our Coronavirus webpage

TEXT MESSAGES: Where we can, we’re using texts rather than letters to contact customers. Find out more

Request a routine repair

Our full repairs service has resumed, and we have completed many of the outstanding repairs logged with us prior to lockdown. We are experiencing some shortages in supplies but are continuing to work hard to clear the remaining backlog of work.

Please bear with us during the busy weeks ahead as it may take us longer than usual to deal with non-urgent repairs.

Please use this form to log a routine repair. If you are experiencing an emergency or your repair is urgent, please contact us on 01993 890000 or 0800 876 6366 out-of-hours.

For advice on whether your repair is classified as an emergency, urgent, or routine see Repairs and maintenance.

Please tell us what needs to be repaired and give us as many details as possible.
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