CORONAVIRUS: Our offices remain closed and we’re not yet able to take any new routine repair requests. Staff are working remotely so apologies if you hear some family noise in the background when you call us. For the latest information, please see our Coronavirus webpage

Coronavirus name on file

Stakeholder information
(Updated: 8 July)

The health and wellbeing of our customers, staff and everyone we work with is our priority and we at Cottsway are taking our social responsibility extremely seriously to try to help curb the spread of Coronavirus.

Changes to services

Following government guidance, we:

  • Closed our offices in Heynes Place, Station Lane, Witney, on 17 March to avoid non-essential contact and travel. Office staff are now working from home.
  • Have continued to undertake essential health and safety work such as emergency repairs and gas services throughout the pandemic.

Moving forward

The local choice based letting schemes are now all open and we have begun to resume work that can be done safely in accordance with social distancing guidelines. This includes:

  • Outstanding external work such as fencing, work to boundary walls, paving, roofing, guttering etc.
  • Restarting some outstanding routine internal repairs that were logged with us prior to lockdown.
  • Contacting customers already allocated a home through a local choice-based lettings system to make arrangements for their move.
  • Viewings of shared ownership and allocated rental properties.

Please note, given the circumstances it may take longer than usual for us to deal with non-emergency repairs.

At this time, we are unable to take any new routine requests and we will update this page when this changes.

For more information about what we are telling our customers, including what we are doing to protect them and our staff where home visits are needed, see our: Frequently asked customer questions

What we are doing to support customers

We have:

  • Issued messages and responses via customer services for customers concerned about rent payments, and our financial inclusion teams remain on-hand to provide support to those in need.
  • Identified older and vulnerable customers and contacted all of them by phone to check on their welfare and help signpost them to support services.
  • Linked up with local councils and community support groups where we can.
  • Redeployed staff as and where necessary to support customer service demand.
  • Offered grants up to £2,500 to local projects and groups supporting vulnerable and shielding residents, helping fund six community projects during March - July.

Important notice for suppliers

We are continuing to process payments as quickly as we can during the Coronavirus pandemic.

With our offices closed, we are unable to access the post. Therefore, please do not post paper invoices to us. Instead, email electronic PDF invoices to our Finance Team.

We will process your invoices as quickly as we can. Please note, we cannot accept scanned or handwritten invoices.

Thanks for your co-operation.

Contacting us

We remain contactable via our website and our phone lines are open during our usual working hours:

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