CORONAVIRUS: Our offices are closed until further notice and we’re only carrying out a limited repairs service for now. Our phone lines remain open. For latest news, see our Coronavirus webpage

What Coronavirus looks like under microscope

Customer information
(Updated: 19 May)

We are following the latest government guidance, announced on 11 May, which means we have had to make changes to the way work and the services we provide.

Concerns about rent

We understand this is a challenging time and you may be concerned about paying your rent.

For more information on the support available, see our Frequently asked customer questions

If you are struggling to pay, please let us know – we are here to help.

Changes to services

Following government guidance, we:

  • Closed our offices in Heynes Place, Station Lane, Witney, on 17 March to avoid non-essential contact and travel. Office staff are now working from home.
  • Have continued to undertake essential health and safety work such as emergency repairs and gas services throughout the pandemic.

We have a legal duty to carry out gas servicing. If you have a service booked, you must let us into your home so we can carry out this vital safety check.

Moving forward

We have begun to resume work that can be done safely in accordance with social distancing guidelines. This includes:

  • Outstanding external work such as fencing, work to boundary walls, paving, roofing, guttering etc.
  • Home moves that have already been allocated through local council choice-based lettings systems
  • Viewings of shared ownership and allocated rental properties

We will contact you direct if you are affected by these changes.

We hope to resume other services we offer in line with future Government guidance, but for the time being:

  • Non-emergency repair appointments remain postponed
  • No new routine repairs requests are being taken
  • Council owned choice-based letting schemes remain closed

For more information, see our Frequently asked customer questions

Contacting us

We remain contactable via our website and our phone lines are open during our usual working hours:

Are your contact details up to date?

It is very important during the ongoing situation with Coronavirus that the contact details we hold for our customers is up to date.

New rules on staying alert and safe (Easy read)

The Government's new rules on what we can and cannot do during the Coronavirus pandemic explained (from Easy Read Online)

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