Matt Hamilton

Matt has spent most of his career in senior customer-focused roles across the utilities and telecoms sectors. He’s currently Chief Customer Officer at Portsmouth Water, with a strong focus on putting customers at the heart of decision-making and delivering better outcomes for customers and communities.

Technology and digital transformation have been a major focus throughout his career, particularly how they can improve customer experience and help organisations work more effectively, including more recently exploring the opportunities and challenges presented by Artificial Intelligence.

For the past two years, he has been an Independent Board Member for Winchester City Council’s housing services, providing strategic oversight and challenge across customer experience, performance and service improvement.