Together with Tenants Charter: read our latest self-assessment
At Cottsway, we're committed to the National Housing Federation's Together with Tenants Charter, which helps ensure customers have a stronger voice and can influence the services we provide.
01 October 2026
Together with Tenants Charter: read our latest self-assessment
At Cottsway, we're committed to the National Housing Federation's Together with Tenants Charter, which helps ensure customers have a stronger voice and can influence the services we provide.
The Charter sets clear expectations for housing associations, with a focus on accountability, transparency and customer involvement. By adopting the Charter, we've committed to making sure customer views and experiences are considered when decisions are made and to being clear about the standards customers can expect from us.
We're also committed to involving customers in reviewing our performance. Each year, we work with our customer Scrutiny Group to assess how we're performing against the Charter and identify areas for improvement.
The review looks at how we're meeting the Charter's commitments, including how we engage with customers, how customer feedback influences decision-making and how we communicate our performance.
Our latest Together with Tenants Charter Self-Assessment, completed with support from the Scrutiny Group and updated in August 2026, is now available to read.