Noise, neighbours and getting along

Living close to others means noise can travel easily, especially in flats. What seems fine to one person may disturb someone else.

To help everyone get along, please:

• Keep TVs and music at a reasonable level.
• Be mindful with visitors and every day noise.
• Avoid loud noise late at night or early in the morning.
• Let neighbours know about parties or noisy DIY in advance.
• Small changes can make a big difference and help everyone feel more comfortable at home.

If noise is affecting you

If you feel able to, try speaking to your neighbour first. They may not realise there is an issue, and a calm conversation often helps.

If this isn’t possible, you can report it to us. Keeping a simple record of what happens and when will help us understand the problem and what action we can take. We may ask you to try and record evidence and invite you to use the ASB app.

What is ASB?

ASB is behaviour that causes ongoing nuisance, upset, or worry to others. It can come from a neighbour, someone in their home, or a visitor.

We take all reports seriously and treat them confidentially. ASB or criminal behaviour can lead to action against a tenancy and this can mean eviction in the most serious cases. If you are in immediate danger, call 999.

What’s not usually considered ASB

Some things can be frustrating but are not normally classed as ASB, such as:

• One-off parties
• Children playing or crying
• Everyday household noise
• Cooking smells
• Pets or minor disagreements

Our ‘Good neighbourhood management policy’ covers how we deal with housing-related concerns that are not considered to be ASB.

• Read our Good neighbourhood management policy

How we can help

If you report ASB, we will listen, look into it, agree next steps with you, and keep you updated. 

We may also offer support like mediation or coaching to help resolve issues.

• Report anti-social behaviour