BANK HOLIDAY: We are closed on Friday 18 and Monday 21 April for the bank holiday weekend. We hope you enjoy the long weekend, but if you have a home emergency please call our out-of-hours service on 01993 890000.

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Home > About us > Corporate information > Publications

Publications

Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.

Our customer charter

Find out the service standards you can expect from us - and what we expect in return.

Home User Guide

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

Our community services

This booklet sets out the ways we can support you and your family while you live in your Cottsway home.

Annual Report 2023-24

A summary of our activities and spend during the past year.

Corporate Plan 2023 - 2028

Find out about our future plans and key corporate objectives.

Customer Engagement Strategy 2022 - 2025

This sets out our approach to customer engagement, ensuring a shared understanding among stakeholders and a clear, agreed response to national and local priorities.

Equality, diversity and inclusion report 2024

Our approach and actions to ensure our services are relevant, appropriate and accessible to the communities we serve.

Financial statements 2023-24

Our full financial statements for the past year.

Value for Money Summary 2023-24

A summary of our performance during the past year.

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