CUSTOMER SURVEY 2021: Complete our short survey telling us your views, and you could WIN a £50 gift card! Have your say

DELAYS TO REPAIRS: We’ve completed many of the outstanding repairs logged with us prior to lockdown and are working hard to clear the remaining backlog. Please bear with us. For our latest service information, see our Coronavirus webpage

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Publications

Find out how we are performing, what our strategic plans are, review our Annual Report and see other publications.

Our customer charter

Find out the service standards you can expect from us - and what we expect in return.

Annual Report 2020-21

A summary of our activities and spend during the past year.

Corporate Plan 2021 - 2024

Find out about our future plans and key corporate objectives.

Customer Engagement Strategy 2019 - 2022

Customer engagement helps us demonstrate value for money and continually improve our services.

Customer Engagement Strategy 2019-22 (Easy read summary)

Summary of our Customer Engagement Strategy 2019-2022 in an accessible, easy to understand format.

Equality, Diversity and Inclusion Report 2019-20

Details our equality, diversity and inclusion work and sets our aims moving forward, including the impact of our work for our customers, communities, staff and supply chain.

Financial statements 2020-21

Our full financial statements for the past year.

Home User Guide

If your home is less than 12 months old the developer is responsible for addressing any defects. Our Home User Guide gives details about repairs and any DIY restrictions.

Value for Money Summary 2020-21

A summary of our performance during the past year.

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