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Customer feedback and performance

We value all customer feedback and use this to help us improve our services.

All customer feedback is reviewed by a manager and we share your compliments with staff to encourage good practice.

We gather feedback in a variety of ways, including direct contact from customers (emails, phone calls and social media), via customer satisfaction surveys and performance reviews carried out by our customer Scrutiny Group.

Our latest feedback summaries are below for you to see. This information is shared with our managers, staff and Board to help us improve and develop the services we offer.

If you feel we have done something well, got something wrong or provided a poor service, please contact us.

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