Tenants Information

Welcome to Tenants Information

This area of the site aims to provide our tenants with information on any housing related issues, such as Sheltered Housing and Leaseholder services. Money related matters such as how to pay rent, service charges, direct debits or how to ask any queries are under Money Matters. Please give us feedback on our website so we can make sure it is as helpful as possible.

Mobile Office

Our mobile office travels regularly around the district. visiting many areas where we have homes, making it easier for residents to access our services. So come along and talk to us. It could be for:

a rent enquiry
reporting a repair
making a complaint
a private interview
resident involvement
community work

To see when the mobile office is in your area, click below to see the timetable.

Going walkabout!

Do you take an interest in your neighbourhood? Are the communal areas near you well maintained? We are responsible for the general upkeep of communal areas that belong to Cottsway and would like your help. Our Estate Management team has an annual programme in place to carry out area inspections across the district. They look at the general state of each area and, amongst other things, fencing, abandoned vehicles, fly tipping and badly maintained communal areas.

Do you fancy joining a walkabout in your local area? Listed below are the areas planned for inspection for April 2010 - March 2011. If you’d like to join in please contact your Estates Supervisor on freephone 0800 8 766 366 or 01993 890000.

Files available for download
(click on file icon to open file in a new window; right click and select 'save target as...' or 'save link as...' to save the file to your local computer. Larger files will take longer to open/download depending on your Internet connection)

Area Inspection Programme April 2010 - March 2011 (52 KB PDF)

Cottsway and Residents Working Together Agreement (216 KB PDF)

Mobile office timetable July - Dec 2010 (71 KB PDF)